Refund and Return Policy
Refund and Return Policy
Thank you for shopping at Eroticescape.com. We strive to provide you with the highest quality adult toys and accessories to enhance your intimate experiences. However, we understand that there may be occasions where you need to return or exchange a product. Please review our refund and return policy below:
**1. Eligibility for Returns and Refunds:**
- We accept returns and offer refunds for products within 30 days of purchase.
- To be eligible for a return and refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Due to the intimate nature of our products, we cannot accept returns on items that have been opened or used unless they are defective.
**2. Defective or Damaged Items:**
- If you receive a defective or damaged item, please contact us immediately at [Customer Service Email] with your order number and a description of the issue.
- We will provide instructions for returning the item and may offer a replacement or a full refund, including any shipping costs incurred.
**3. Non-Returnable Items:**
- For hygiene and safety reasons, certain items are non-returnable once opened, including but not limited to intimate apparel, lubricants, and personal hygiene products.
- We reserve the right to refuse returns on items that do not meet our eligibility criteria.
**4. Refund Process:**
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
**5. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
Thank you for shopping at Eroticescape.com. We strive to provide you with the highest quality adult toys and accessories to enhance your intimate experiences. However, we understand that there may be occasions where you need to return or exchange a product. Please review our refund and return policy below:
**1. Eligibility for Returns and Refunds:**
- We accept returns and offer refunds for products within 30 days of purchase.
- To be eligible for a return and refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Due to the intimate nature of our products, we cannot accept returns on items that have been opened or used unless they are defective.
**2. Defective or Damaged Items:**
- If you receive a defective or damaged item, please contact us immediately at [Customer Service Email] with your order number and a description of the issue.
- We will provide instructions for returning the item and may offer a replacement or a full refund, including any shipping costs incurred.
**3. Non-Returnable Items:**
- For hygiene and safety reasons, certain items are non-returnable once opened, including but not limited to intimate apparel, lubricants, and personal hygiene products.
- We reserve the right to refuse returns on items that do not meet our eligibility criteria.
**4. Refund Process:**
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
**5. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.